The Information Technology Department provides the technology, systems and technical support that enable the Parliament of The Bahamas to operate efficiently in an increasingly digital environment. From computer systems and networks to cybersecurity, technical support and digital infrastructure, the Department helps maintain the technology that supports parliamentary operations and services.
The Information Technology Department supports the day-to-day technological needs of the Parliament of The Bahamas.
The Department is responsible for maintaining and supporting the technology infrastructure used by parliamentary departments, offices and personnel. Its work helps ensure that staff have access to reliable technology, systems and connectivity required to carry out their responsibilities.
As Parliament continues to expand its use of digital services, the Information Technology Department also plays an important role in supporting the development, implementation and maintenance of technology-based solutions.
The Information Technology Department provides technical services and support across Parliament.
Its responsibilities may include:
Reliable technology is essential to the daily operations of Parliament.
The IT Department provides technical assistance to parliamentary staff and departments when issues arise with computers, software, connectivity and other technology resources.
Support may include:
The Department works to identify and resolve technical issues while minimizing disruption to parliamentary operations.
The Parliament’s technology infrastructure provides the foundation for its digital operations.
The Information Technology Department supports the systems that allow authorized users and devices to connect to parliamentary networks and digital resources.
Infrastructure responsibilities may include:
Supporting internal network connectivity and related infrastructure.
Maintaining reliable access to internet services required for parliamentary operations.
Supporting servers, applications and other technology systems used by Parliament.
Supporting wireless connectivity in designated parliamentary areas.
Managing and supporting computers, printers, monitors and other technology equipment.
Cybersecurity is an important part of protecting Parliament’s digital environment.
The Information Technology Department supports measures designed to protect parliamentary systems, devices and information from unauthorized access, disruption and other technology-related threats.
Cybersecurity activities may include:
All users of parliamentary technology have an important role to play in maintaining a secure digital environment.
Parliament relies on digital systems to store, process and communicate information.
The IT Department supports appropriate technical measures for protecting digital information and maintaining the availability and integrity of parliamentary systems.
This may include:
Specific data protection requirements should be applied in accordance with applicable legislation, government requirements and Parliament’s internal policies.
The IT Department supports the administration of the technology systems used throughout Parliament.
Systems administration may include:
These functions help ensure that authorized personnel have appropriate access to the technology required for their work.
Electronic communication is an important part of parliamentary operations.
The Information Technology Department supports the technical infrastructure associated with official email and other approved digital communication systems.
Support may include:
The Department also assists with technical issues affecting other approved digital communication platforms.
The Department supports the technology equipment used throughout the parliamentary institution.
This may include:
Equipment may be installed, configured, maintained and replaced according to operational requirements and applicable procurement procedures.
Information Technology provides services across the parliamentary institution.
The Department may support:
Office of the Clerk
Technology systems and equipment required for parliamentary administration.
House of Assembly
Technology supporting the operations of the House.
Senate
Technology supporting Senate operations.
Hansard
Technical infrastructure supporting digital records and related systems.
Parliamentary Channel
Technical connectivity and infrastructure supporting broadcasting and audiovisual operations.
Communications & Public Relations
Technology supporting digital communications and approved online platforms.
Graphic Design & Web Development
Technical infrastructure supporting website and digital development.
Finance & Administration
Technology supporting administrative and operational functions.
Modern parliamentary proceedings depend on reliable technology.
The IT Department may provide technical infrastructure and support for technology used within parliamentary spaces, working with the relevant departments responsible for parliamentary broadcasting, audio/visual production and Chamber operations.
Technology support may include:
Where specialized audiovisual or broadcasting equipment is involved, responsibility may be shared with the Parliamentary Channel and other designated technical personnel.
The Information Technology Department provides the technical environment that supports Parliament’s digital services.
The Department may work alongside Graphic Design & Web Development and other relevant personnel on:
Graphic Design & Web Development focuses on the design, content presentation and development of the website, while Information Technology supports the underlying technical infrastructure and systems.
Protecting parliamentary information also requires preparation for technology failures and other disruptions.
The IT Department may maintain appropriate backup and recovery processes for designated systems and information.
These measures help support the recovery of systems and data following events such as:
Backup and recovery procedures should follow Parliament’s approved IT policies and continuity requirements.
A staff member or department reports a technology issue or submits an IT request.
The IT Department reviews the issue and determines the appropriate response.
Technical personnel investigate the problem and identify potential solutions.
The issue is corrected or the requested service is completed.
The solution is tested to ensure that the system is functioning properly.
Additional support is provided where necessary.
The Information Technology Department supports Parliament as it adopts new technologies and improves existing systems.
Technology projects may include:
Major technology projects should be planned in consultation with relevant parliamentary departments and in accordance with applicable policies and procurement requirements.
Technology security is a shared responsibility.
Parliamentary personnel can help protect the institution’s digital environment by:
The IT Department may provide guidance and awareness initiatives to help staff understand common technology and cybersecurity risks.
The Information Technology Department is supported by technical professionals responsible for maintaining Parliament’s technology environment.
Provides leadership and coordination of the Department’s technology operations.
Supports servers, systems, user accounts, permissions and technical infrastructure.
Supports network infrastructure, connectivity and related systems.
Provides day-to-day technical support for users, computers and IT equipment.
Supports specialized technology systems, projects and technical requirements.
The Information Technology Department supports the responsible and secure use of technology throughout Parliament.
Technology resources should be used in accordance with:
Staff should use the Parliament’s established IT support or service-request process.
IT may assist with computers, software, internet connectivity, email, printers, user accounts, networks and other approved technology systems.
Contact the Information Technology Department through the established internal support process.
IT supports the technical infrastructure associated with the website. Website design, content and web development may be handled by the designated Graphic Design & Web Development function.
IT may provide supporting technology infrastructure and technical assistance, while specialized broadcasting and production functions remain with the Parliamentary Channel and its Production Team.
Report the issue promptly to the Information Technology Department through the Parliament’s established security or IT reporting process.
The IT Department supports access controls, security measures, system maintenance, backups and other technical safeguards in accordance with applicable policies and requirements.
Assistance with computers, software and technology issues.
Support for connectivity and network access.
Management of authorized users, systems and technical infrastructure.
Support for protecting parliamentary technology and digital information.
Installation, maintenance and troubleshooting of IT equipment.
Technical support for systems and services used across Parliament.
Support for designated backup and system recovery processes.
The Information Technology Department provides the technology infrastructure, technical support and digital security that helps keep the Parliament of The Bahamas connected, productive and prepared for the future.